archive mails in iOS 7 using a gmail exchange push account

The behavior of the delete button changed in iOS 7: It no longer archives gmails but moves them to trash.

I set up my gmail account on my iPhone to use the exchange protocol, as this enables push mails. Google no longer supports this service (ExchangeAccountSync), you can only continue to use it if you did so in the past.
It will remain usable no matter if you upgrade your iPhone to a later iOS version (I did it running iOS 7 at the time of this writing).
However, if you replace your phone rumors say the service will be deactivated for you as well …
http://gigaom.com/2013/07/05/push-alternatives-for-your-gmail-messages-on-ios/ backs up this info and points to alternative ways if you happen to not have set up gmail using the exchange protocol.

Setting it to ‘archive’ in iOS’s settings got me the error message (when archiving an email) “Unable to Move Message The message could not be moved to the mailbox Archive.”

To fix this, set it to ‘Deleted Mailbox’:
In the iOS’s ‘Settings’ -> ‘Mail, Contacts, Calendars’ -> tab on your Account -> tab on the word ‘Account’ -> ‘Advanced Settings’ -> choose ‘Deleted Mailbox’ under the label ‘Move discarded message into’

Then point your mobile browser to http://m.google.com/sync/settings (and make sure your iPhone is set to English (U.S.) as otherwise you can not access this page!).
Here choose your device and remove the hook from ‘Enable “Delete Email As Trash” for this device.’

Voilà! Although it is labeled “trash mail” in iOS’s Mail app the behavior is to archive the mail.
Check out the instructions in https://support.google.com/a/users/answer/138740?hl=en
should you ran into problems.

14 thoughts on “archive mails in iOS 7 using a gmail exchange push account

  1. Howdy! I understand this is somewhat off-topic however I needed to ask.
    Does operating a well-established blog like yours require a large amount of work?
    I am brand new to running a blog however I do write in my
    journal every day. I’d like to start a blog so I will
    be able to share my personal experience and views online.
    Please let me know if you have any kind of ideas or
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    • Hey,

      no, it only takes time to react on the comments – as most of them are spam! And then there are post like yours for which I am not sure if it is spam or not …

    • Hi,

      für alte Nutzer hatten sie das nicht eingestellt. Ich hab aber inzwischen ein neues iPhone – wahrscheinlich ist es aber auch für alte abgestellt.

      Ich nutze jetzt Googles Inbox.app, um push.nachrichten zu bekommen, die ich mir dann mit der normalen mail.app anschaue.

    • Hey Felix,

      no prob – german is my mother tongue – but maybe for the other reader it is better to stick to english.

      Gmail does not support push notifications using apples native mail app, but they did not simply switched it of. They continue the support for old devices. However, now I switched to an iPhone 6 – and although I restored all settings from a backup, the push is gone 🙁

      My new setup: Gmail app on iPhone to give me push notifications, then open the native app to handle the mails …
      Maybe google’s new app ‘Inbox’ will replace this …

  2. Thanks Patrick! I have no clue why I waited so long to fix this but I appreciate you taking the time to lay it all out. You sir, are a gentleman and a scholar!

    PS: I think that comment about blogging is total spam…I mean…adobe.com?

    • Hey Simon,

      thanks a lot for the compliments! Honestly it took a while for me as well until I tackled the problem.

      Argh, you are right about this spammer’s post! I somehow did not noticed the adobe-url. Strange that it is a url of a well known company … a cheap way of SEO???

      Anyways, thanks for the heads-up!

  3. This works but I still want to see “Archive” icon and the function to be called “Archive” instead of delete or trash. Google tries too hard to make iOS experience ugly.

  4. Great mail, unfortunately Archive does not work on my ios devices using exchange settings for google apps for work… using this link that you mentioned http://m.google.com/sync/settings does not display the option to move to trash, just send as option! has this changed do you know

    • No, I don’t know. I can not verify either, as I have a new iPhone now. As I mentioned it just works with a device where it has been activated already.
      But I would assume they switched it of completely by now 🙁
      Can anyone confirm?

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